Terms of service

Welcome to Luxora Outdoor Living. These Terms of Service ("Terms") govern your use of our website and the purchase of products from Luxora Outdoor Living. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

About Luxora Outdoor Living

Luxora Outdoor Living is an online retailer specializing in luxury outdoor living products, including premium outdoor furniture, fire features, outdoor kitchens, pergolas, saunas, swim spas, hot tubs, grills, outdoor décor, and related accessories.

Eligibility

By using this website, you represent that you are at least 18 years of age or have permission from a parent or legal guardian.

You agree to provide accurate, complete, and current information when placing an order.

Product Information

We strive to ensure that product descriptions, specifications, dimensions, pricing, and images are accurate.

However:

Colors may vary depending on your device's display.
Product dimensions may vary slightly due to manufacturing tolerances.
Manufacturers may update specifications without prior notice.
Availability is subject to inventory.

Luxora Outdoor Living reserves the right to correct any errors or inaccuracies at any time.

Pricing

All prices are listed in U.S. Dollars (USD).

Prices may change without notice.

We reserve the right to cancel orders resulting from pricing errors, typographical mistakes, or technical issues. If payment has already been processed, a full refund will be issued.

Orders

Submission of an order does not guarantee acceptance.

Luxora Outdoor Living reserves the right to:

Refuse or cancel any order.
Limit quantities purchased.
Verify billing or shipping information.
Cancel orders suspected of fraud or unauthorized activity.

If your order is canceled after payment has been received, you will receive a full refund.

Payment

We accept major credit cards and other payment methods offered during checkout.

Payment is due at the time the order is placed.

Orders will not be processed until payment has been successfully authorized.

Shipping

Shipping times provided on our website are estimates only.

Delays caused by manufacturers, freight carriers, weather, supply chain disruptions, or circumstances beyond our control do not constitute a breach of these Terms.

Customers are responsible for providing accurate shipping information.

Additional delivery fees may apply for remote locations, special handling, white-glove delivery, lift-gate service, or failed delivery attempts.

Freight Deliveries

Many products sold by Luxora Outdoor Living ship via freight carrier.

Customers agree to:

Inspect shipments before signing.
Note visible damage on the delivery receipt.
Report concealed damage within the timeframe stated in our Return & Refund Policy.

Failure to inspect deliveries may affect eligibility for freight damage claims.

Returns and Refunds

Returns are governed by our Return & Refund Policy.

Certain products, including custom-built and special-order items, may not be eligible for return.

Please review our Return & Refund Policy before placing an order.

Manufacturer Warranties

Many products include warranties provided by the manufacturer.

Warranty coverage, duration, and exclusions vary by manufacturer.

Luxora Outdoor Living does not provide additional warranties beyond those expressly stated by the manufacturer unless required by law.

Limitation of Liability

To the fullest extent permitted by law, Luxora Outdoor Living shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or the purchase or use of our products.

Our total liability shall not exceed the amount paid by the customer for the applicable order.

Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply.

Product Installation and Safety

Many products require professional installation.

Customers are responsible for:

Following all manufacturer instructions.
Obtaining any required permits.
Hiring qualified installers when appropriate.

Luxora Outdoor Living is not responsible for damages resulting from improper installation, misuse, neglect, abuse, or failure to follow manufacturer guidelines.

Intellectual Property

All content on this website, including text, graphics, logos, images, product layouts, designs, icons, and other materials, is the property of Luxora Outdoor Living or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, or distributed without prior written permission.

Prohibited Uses

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with website security.
Upload malicious software or harmful code.
Scrape or copy website content without authorization.
Misrepresent your identity or payment information.

Privacy

Your use of our website is also governed by our Privacy Policy.

By using this website, you consent to the collection and use of information as described in that policy.

Third-Party Links

Our website may contain links to third-party websites.

Luxora Outdoor Living is not responsible for the content, products, services, or privacy practices of third-party websites.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Ohio, without regard to its conflict of law principles.

Any legal action arising from these Terms shall be brought in the appropriate state or federal court located in Ohio, unless otherwise required by applicable law.