Welcome to Luxora Outdoor Living. These Terms of Service ("Terms") govern your use of our website and the purchase of products from Luxora Outdoor Living. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

About Luxora Outdoor Living

Luxora Outdoor Living is an online retailer specializing in luxury outdoor living products, including premium outdoor furniture, fire features, outdoor kitchens, pergolas, saunas, swim spas, hot tubs, grills, outdoor décor, and related accessories.

Eligibility

By using this website, you represent that you are at least 18 years of age or have permission from a parent or legal guardian.

You agree to provide accurate, complete, and current information when placing an order.

Product Information

We strive to ensure that product descriptions, specifications, dimensions, pricing, and images are accurate.

However:

• Colors may vary depending on your device's display.
• Product dimensions may vary slightly due to manufacturing tolerances.
• Manufacturers may update specifications without prior notice.
• Availability is subject to inventory.

Luxora Outdoor Living reserves the right to correct any errors or inaccuracies at any time.

Pricing

All prices are listed in U.S. Dollars (USD).

Prices may change without notice.

We reserve the right to cancel orders resulting from pricing errors, typographical mistakes, or technical issues. If payment has already been processed, a full refund will be issued.

Orders

Submission of an order does not guarantee acceptance.

Luxora Outdoor Living reserves the right to:

• Refuse or cancel any order.
• Limit quantities purchased.
• Verify billing or shipping information.
• Cancel orders suspected of fraud or unauthorized activity.

If your order is canceled after payment has been received, you will receive a full refund.

Payment

We accept major credit cards and other payment methods offered during checkout.

Payment is due at the time the order is placed.

Orders will not be processed until payment has been successfully authorized.

Shipping

Shipping times provided on our website are estimates only.

Delays caused by manufacturers, freight carriers, weather, supply chain disruptions, or circumstances beyond our control do not constitute a breach of these Terms.

Customers are responsible for providing accurate shipping information.

Additional delivery fees may apply for remote locations, special handling, white-glove delivery, lift-gate service, or failed delivery attempts.

Freight Deliveries

Many products sold by Luxora Outdoor Living ship via freight carrier.

Customers agree to:

• Inspect shipments before signing.
• Note visible damage on the delivery receipt.
• Report concealed damage within the timeframe stated in our Return & Refund Policy.

Failure to inspect deliveries may affect eligibility for freight damage claims.

Returns and Refunds

Returns are governed by our Return & Refund Policy.

Certain products, including custom-built and special-order items, may not be eligible for return.

Please review our Return & Refund Policy before placing an order.

Manufacturer Warranties

Many products include warranties provided by the manufacturer.

Warranty coverage, duration, and exclusions vary by manufacturer.

Luxora Outdoor Living does not provide additional warranties beyond those expressly stated by the manufacturer unless required by law.

Limitation of Liability

To the fullest extent permitted by law, Luxora Outdoor Living shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or the purchase or use of our products.

Our total liability shall not exceed the amount paid by the customer for the applicable order.

Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply.

Product Installation and Safety

Many products require professional installation.

Customers are responsible for:

• Following all manufacturer instructions.
• Obtaining any required permits.
• Hiring qualified installers when appropriate.

Luxora Outdoor Living is not responsible for damages resulting from improper installation, misuse, neglect, abuse, or failure to follow manufacturer guidelines.

Intellectual Property

All content on this website, including text, graphics, logos, images, product layouts, designs, icons, and other materials, is the property of Luxora Outdoor Living or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, or distributed without prior written permission.

Prohibited Uses

You agree not to:

• Use the website for unlawful purposes.
• Attempt to interfere with website security.
• Upload malicious software or harmful code.
• Scrape or copy website content without authorization.
• Misrepresent your identity or payment information.

Privacy

Your use of our website is also governed by our Privacy Policy.

By using this website, you consent to the collection and use of information as described in that policy.

Third-Party Links

Our website may contain links to third-party websites.

Luxora Outdoor Living is not responsible for the content, products, services, or privacy practices of third-party websites.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Ohio, without regard to its conflict of law principles.

Any legal action arising from these Terms shall be brought in the appropriate state or federal court located in Ohio, unless otherwise required by applicable law.

Changes to These Terms

Luxora Outdoor Living reserves the right to update or modify these Terms at any time.

Updated versions will be posted on this page with a revised Effective Date.

Continued use of the website following changes constitutes acceptance of the revised Terms.

Return & Refund Policy

Effective Date: July 1, 2026

At Luxora Outdoor Living, we want you to be completely satisfied with your purchase. We carefully partner with premium manufacturers and suppliers to provide exceptional outdoor living products. Please review our return policy below before placing your order.

30-Day Return Policy

Most eligible products may be returned within 30 days of delivery for a refund, provided they meet the conditions below.

To qualify for a return, products must:

• Be unused and uninstalled
• Be in their original packaging
• Include all accessories, manuals, and hardware
• Be in new, resalable condition
• Include proof of purchase

Returns that do not meet these requirements may be denied.

Items That Cannot Be Returned

The following products are considered final sale and are not eligible for return unless damaged or defective upon arrival:

• Custom-built outdoor kitchens
• Custom pergolas
• Special-order products
• Built-to-order furniture
• Swim spas
• Hot tubs
• Saunas
• Clearance or closeout merchandise
• Gift cards
• Products that have been installed, assembled, or modified
• Products damaged due to misuse, improper installation, weather exposure after delivery, or normal wear and tear

Damaged or Defective Products

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or incorrect:

• Notify us within 48 hours of delivery
• Include photographs of:
  • The product
  • Packaging
  • Shipping label
  • Any visible damage

We will work quickly with the manufacturer or shipping carrier to repair, replace, or refund the item when appropriate.

Return Authorization Required

Before returning any merchandise, you must obtain a Return Merchandise Authorization (RMA) from Luxora Outdoor Living.

Returns sent without prior authorization may be refused.

To request an RMA, contact us with:

• Order number
• Name
• Email address
• Reason for return
• Photos (if applicable)

Return Shipping

Unless the product arrived damaged, defective, or incorrect:

• Customers are responsible for return shipping costs.
• Original shipping charges are non-refundable.
• Large freight items may require specialized freight pickup arranged by the customer or manufacturer.

We recommend using a trackable shipping service and purchasing shipping insurance.

Restocking Fees

Some manufacturers charge restocking fees on returned products.

If applicable, restocking fees typically range from 10% to 25% of the purchase price and will be deducted from your refund.

Manufacturer-specific return policies may supersede this general policy and will be noted on the applicable product page.

Refund Processing

Once your return has been received and inspected:

• You will receive an email confirming receipt.
• Approved refunds will be issued to your original payment method.
• Refunds are typically processed within 5–10 business days after the returned item is received and approved.

Please note that your bank or credit card provider may require additional processing time.

Exchanges

We gladly replace items that arrive damaged or defective.

For all other exchanges, please contact our customer service team before placing a new order.

Order Cancellations

Orders may be canceled before shipment for a full refund.

If an order has already shipped:

• It will be treated as a standard return.
• Shipping charges and any applicable restocking fees may apply.

Custom-made and special-order products may not be canceled once production has begun.

Freight Deliveries

Many Luxora Outdoor Living products ship via freight carrier.

Customers are responsible for:

• Inspecting shipments before signing the delivery receipt.
• Noting any visible damage on the carrier's paperwork.
• Refusing delivery if severe shipping damage is present.

Failure to report freight damage at delivery may limit our ability to process a claim.

Warranty Information

Many products sold by Luxora Outdoor Living are covered by the manufacturer's warranty.

Warranty coverage varies by manufacturer and product.

Please refer to the individual product page or contact us for warranty information before purchasing.

Luxora Outdoor Living operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Luxora Outdoor Living is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Legal Notice

Last Updated: July 21, 2026

Company Information

Luxora Outdoor Living ("Luxora," "we," "our," or "us") operates this website to provide information about and sell premium outdoor living products, including outdoor furniture, pergolas, outdoor kitchens, fire features, saunas, swim spas, hot tubs, and related accessories.

By accessing or using this website, you agree to comply with all applicable laws and the terms outlined in this Legal Notice.

Intellectual Property

All content on this website—including, but not limited to, text, product descriptions, graphics, logos, images, videos, icons, page layouts, and other materials—is the property of Luxora Outdoor Living or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content from this website may be copied, reproduced, distributed, modified, published, transmitted, or used for commercial purposes without prior written permission from Luxora Outdoor Living.

Trademarks

"Luxora Outdoor Living," our logo, taglines, and any related branding are trademarks or service marks of Luxora Outdoor Living.

All other trademarks, product names, and brand names displayed on this website are the property of their respective owners.

Product Information

We make every effort to ensure that product descriptions, specifications, pricing, images, and availability are accurate. However, errors may occasionally occur.

Luxora Outdoor Living reserves the right to:

• Correct pricing or typographical errors
• Update product information without prior notice
• Modify or discontinue products at any time
• Cancel orders resulting from pricing or inventory errors, subject to applicable law

Product colors may vary depending on monitor settings, lighting conditions, and manufacturer updates.

Manufacturer Information

Many products offered by Luxora Outdoor Living are manufactured by third-party suppliers.

Manufacturer specifications, warranties, dimensions, colors, and availability may change without notice. Manufacturer warranties remain the responsibility of the applicable manufacturer unless otherwise stated.

Limitation of Liability

To the fullest extent permitted by applicable law, Luxora Outdoor Living shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to your use of this website, products purchased through this website, or any inability to access or use the website.

Nothing in this Legal Notice excludes or limits liability that cannot be excluded under applicable law.

External Links

This website may contain links to third-party websites for your convenience.

Luxora Outdoor Living is not responsible for the content, security, privacy practices, or policies of any third-party websites. Accessing those websites is at your own risk.

Website Availability

While we strive to maintain uninterrupted access to our website, we do not guarantee continuous availability.

We reserve the right to modify, suspend, or discontinue any part of the website without prior notice.

Governing Law

This Legal Notice shall be governed by and interpreted in accordance with the laws of the State of Ohio, without regard to its conflict of law principles.

Any disputes arising from or relating to this website or purchases made through this website shall be resolved in the appropriate state or federal courts located in Ohio, unless otherwise required by applicable law.

Contact Information

If you have questions regarding this Legal Notice, please contact us using the contact information provided on our Contact Us page.